Delivery Procedures2018-06-11T22:57:46+00:00

DELIVERY PROCEDURES

This guide will help you get a better understanding of Rollsec’s delivery procedures. This will allow you to receive your roofing supplies in a time and manner that is most ideal for you.

Delivery Times

Roofing materials can be delivered within Brisbane on a specific date of your choosing, unless we advise otherwise. We cannot deliver for a specific time, though. Products will be delivered at some time between 7:00am and 2:30pm Monday through to Friday. We have a delivery schedule you will see below for all deliveries outside of Brisbane. Arrange to have your roofing materials delivered the day before starting a project to ensure you have them on time.

We will promptly contact you if there is an issue delivering your roofing supplies on your selected date. Please give 2 days’ notice if you wish to change the delivery date yourself. Delivery is paid for upfront.

Delivery Schedule

Rollsec is based in Brisbane and delivers to the areas as stated below in our map.

Area 1 – Brisbane – Daily

Area 2 – Sunshine Coast – Daily

Area 3 – Gold Coast – Daily

Blue Route* – Cooroy to Hervey Bay – Tuesdays, Thursdays

Purple Route* – Ipswich to Toowoomba – Mondays, Wednesdays, Fridays

Red Route* – Coolangatta to Byron Bay, Ballina or Lismore – By arrangement (POA)

Red Route* – Toowoomba to Warwick, Stanthorpe, Oakey or Highfields – By arrangement (POA)

* 10km each side of major highways. Regions outside of this area are POA.

Boundary Points

Area 1
Bound by Beenleigh in the south, Caboolture in the north and Ipswich in the west.

Area 2
Bound by Caboolture in the south, Noosa Heads in the north and Stanmore in the west.

Area 3
Bound by Coolangatta in the south, Beenleigh in the north and Peak crossing and Boonah in the west.

Additional charges apply for deliveries outside the Brisbane Metro area, which are decided on a case by case basis. Contact us for information about delivery pricing for your location.

Product Delivery

The driver who delivers you roofing supplies will endeavour to place them in the most convenient and appropriate place available on the delivery site. You can include written instructions for delivery when you order your products or make a verbal request upon arrival.

The drivers will have to prioritise personal and public safety and their capability to access the delivery site. They will also unload in an area that will allow them to minimise damage to your products or any surrounding infrastructure. These considerations will usually depend on the size and type of roofing supplies being delivered.

Roofing supplies delivered to residential properties usually unload out the front. This is usually the most practical option due to the size of the delivery vehicle and limited access to other parts of the property.

If someone isn’t immediately in sight to accept the order, the driver will attempt to announce their arrival. If the site is unattended, the driver will write down the time of delivery on your docket and take photos as proof of delivery.

For more information or questions about Rollsec’s delivery procedure, contact our friendly team.